At Tesla I worked as a Customer Support Trainer for Tesla. I was responsible for the design and development of the New Hire Training program for the Technical Support Team for North America. Developed for Instructor-Led Training (ILT) in a classroom environment. Conducted Module Learning with customer scenario exercises, along with product knowledge training.
Inside Model X. View of Instrument Cluster
New Hire Training Program Overview
Company Overview
Product Overview
Model S Training
System Training
Customer Scenario Training
Customer Support Shadow Training
Hands On Training
Test Driving with Model S P90DL
Test Driving Model S Autopilot
How to Navigate Wheel Controls and Read Instrument Cluster
